Honeycutt's Cleaning Service

We are licensed, bonded and insured!

Book Online Now!

We are a Veteran and Wife locally owned cleaning service. We Service Johnson City, Bristol, Greeneville, Kingsport TN and surrounding areas

Monday-Friday
8am-5pm

423-341-6247

Call today for a free estimate!

Terms and Conditions
  
At Honeycutt's Cleaning Service we want to make sure we are providing our customers with the best possible customer service and highest quality of clean you can find in the Tri-Cities area. Here are a few things we would like to share with our customers so they are prepared for our visit:


What do we provide?

We provide all the equipment necessary to do our job for you! Including all natural cleaning supplies infused with essential oils; which is pet, child and elderly friendly. We also provide our own 99.9% allergen free vacuums, steam mops, sponges and microfiber towels. We do this to save you the hassle of going to the store and buying a list of products for us! Also, we clean and sanitize our equipement before entering your home. Now, you have nothing to worry about but sitting back and waiting for our arrival!

What do we ask our customer's to provide?

The only items we request our customers provide are toilet brushes in each bathroom for sanitary reasons. We want to ensure we are providing the healthiest experience for you! Other than that, we provide everything else!

A few things to do so you are prepared for our arrival

First and foremost we are a cleaning service! To ensure we are providing the best experience for our customers, we ask that you remove all loose items from the floors such as laundry, toys, etc. Also if you added a linen change to your cleaning package we ask that you leave the clean linens on each bed before our arrival. If they are not left we will be unable to change them for you. Maintaining an effective, timely scedule is important so we ensure we are providing the best service possible. For that reason, we do not hand wash dishes. If you have a dish washer we will load a few dishes for you up to a small sink full.

Cancellations

To keep our scheduling up to date and our cleaning specialist informed we require a 24 hour cancellation notice. If we arrive at your home and cannot access the home without a 24 hour notice of cancellation, a $30.00 Charge will be applied to your account If payment has not yet been received. This is only to ensure we are providing all of our customers with the highest quality of customer service when it comes to scheduling. Also, see the refunds section below for further pricing information when cancelling.

Pricing & Payment

Pricing on our cleaning packages varies depending on several different factors such as size of the home, pets, & services requested. We want to make sure we are tailoring to the exact needs of our customers. Although we do have an $80 minimum, all of our promotional offers still apply to this price. We accept all major debit & credit cards, cash and money orders. Also, sorry for any inconvenience, but we do not accept checks at this time.

Note: If payment is not received within 60 days of services further action such as collection will ensue and fees will apply accordingly. If the payment is not received by the day of services a $40 Charge will be added to your account along with the amount due for services rendered.

Refunds

The satisfaction of our customers is most important aspect of our company! Customers come first and we will always guarantee our work! If a customer is truly unhappy with the services provided we will revisit the home for free and clean all areas to the customers satisfaction. A cleaning inspection will be done during or after our visit by a Cleaning Operations Manager, and a follow up call will be placed to ensure you are satisfied with the services we provided you. Because we do everything we can to make sure our customers are satisfied we do not issue refunds. The only time we will allow a refund is if a customer cancels 24 hours prior to the service day and has already paid for services in full. Otherwise, payment will be assumed forfeited.

Thank You For Your Business

Most importantly, we appriciate your business! We value our customers because they are not only supporting a Veteran owned business, but our customers help support our mission to better the lives of our military men and women! We are not just any cleaning service, we have a purpose! We are looking forward to building long-standing, trusting relationships with our customers. So, once again thank you!